Customer Testimonials

Some Love from Our Clients!

Our clients send us updates and pics when their pet friends arrive at their new home. Opening emails like these frankly makes our day. Enjoy!

Tampa, Florida to Brussels, Belgium

International Pet Moves January 2, 2018

Cletus    Monday we flew our son's dog to him in Brussels. Air Animal was the mover and handled everything. The onsite vet Dr. Woolf was very informative and good with the dog. The advise they gave us on preparing the dog for his two day trip was very helpful. At the Tampa Airport everything was in order and handled efficiently. In Frankfurt where there was a layover, they sent us photos of the dog out of his cage. He looked great and today he arrived full of play and happiness to see his family. Great service and peace of mind for us all. Thank you very much. Gary 
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Brooklyn, New York to Hong Kong

International Pet Moves December 27, 2017

Vanilla Bean        Maria,           Thank you very much for all of your help throughout our move. You were very helpful - especially on moving day, while I was running around the Cargo area in Boston, trying to figure out where to drop off Bean. The information you provided, as well as the regular email updates you sent throughout Bean's trip, helped alleviate a lot of stress - thank you very much! All the best,Liza 
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Orlando, Florida to Melbourne, Australia

International Pet Moves December 22, 2017

Artie and Winston         Hi Jessica!      Just letting you know that the boys made it to and passed threw quarantine with no issues. Thanks for all your help in getting them home, there is no way I could have done it alone.Cheers,Gordon
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Panama City, Florida to Boyne, Michigan

Domestic Pet Moves December 19, 2017

Bailey     Hi, Cathy,        My apologies for not writing sooner.  Has been a busy time since relocating to MI.  Bailey arrived in fine shape and was delivered promptly.  He was a bit upset at first but has settled in nicely.    I want to tell you what a fine job you and your organization did throughout the moving process!!  I was very satisfied and would recommend your company.    Bailey and I thank you for your help. Sincerely, Marilyn 
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Ossining, New York to West Palm Beach, Florida

Domestic Pet Moves December 4, 2017

Whiskers     Thank you Cathy.  And especially thank you for your professional style and care for not only Whiskers but Jerry and me.  Anthony explained everything to me and put to rest any concern I had about Whiskers traveling via plane.  Whiskers listened intently and then she indicated her understanding by "making muffins" on her new pink bed!Many thanksJudy
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Santo Domingo, Dominican Republic to Hamden, Connecticut

International Pet Moves November 29, 2017

Tuky     Hi Cory,       Good morning! Tuky is doing great! :) he slept the whole night and he seems pretty comfortable even though he only has a few hours at his new home. I wanted to say thanks to the whole team! You guys are amazing! I must admit I was feeling very sad and anxious sending him alone and everything, since we love him tons! but Mrs. Albania since the first time we met was so sweet and comforting and even more yesterday, this gave me peace of mind and the upon his arrival the quick responsiveness of Cristina and then we saw how sweet she was with him as well was the cherry on top! Really it’s a perfect perfect team! Thank you guys sooo much!  Maria
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Lino Lakes, Minnesota to Denver, Colorado

Domestic Pet Moves November 27, 2017

Samantha & Virgil Hi Cathy, Thanks so much for checking in! The dogs are doing great, it definitely is an adjustment for them and the altitude really bothered them at first but they are adjusting. My husband felt so badly that he forgot to tip the driver when the dogs got here because he was so excited to see the dogs!Thanks again for everything and you have been a pleasure to work with!Ann      
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Mexico City, Mexico to Frankfurt, Germany

International Pet Moves September 18, 2017

Canelo and Gatita     Dear Cory,      Thanks, for the photos!Very nice!My family is currently on the way to the airport in Brazil. My wife and the kids are extremely excited to see the pets, tomorrow. (One might think, they are more excited to see the pets, than myself). Tonight I am going to have a call with a BGRS manager. I am going to describe your way of cooperation as best practice. You are extremely close to the topics and processes and you provide proactively updates and feedback. I cannot recommend further improvement opportunities. Your customer focus and professionalism are very good and highly appreciated. I enjoy very much the way of cooperation. Thanks, a lot!Mit freundlichen Grüßen / Best regards, Matthias
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