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Hawaiian Airlines Rejects Digitally Signed Pet Health Certificates

Hawaii,move my dog to Guam,pet shipping,pet transportation June 12, 2019

Air Animal® Pet Movers advises anyone traveling with their pet use caution when obtaining a pet health certificate. Hawaiian Airlines recently turned away passengers traveling with their pets because the airline said “digital signatures” on the certificates were invalid. The travelers had to re-book their trips and obtain new health certificates at considerable trouble and expense.


Air Animal offers global health certificate consultation and document preparation services in addition to full-service pet relocations. All health certificates provided by Air Animal have original veterinary signatures.

In Tampa Bay, Air Animal’s experienced veterinarian completes all the complicated USDA forms in the office and sends them to the USDA. Elsewhere in the U.S., Air Animal completes the forms and overnights them to a client’s chosen USDA-accredited veterinarian. Generally, a pet health certificate exam takes less than one hour.

Health certificates for U.S. moves are good for 10 days from the date issued. Owners should call ahead 14 days to allow for processing and scheduling their veterinary visit. International health certificates are generally valid for 10 days--sometimes less--depending on the destination country. Plan ahead 21 days for international pet health certificates. For some countries, an additional veterinary visit shortly before flight is required.

Air Animal pet move managers are available to walk veterinary practice staff through the process by phone for mutual clients. Air Animal accepts pet health certificate clients from anywhere in the United States.

Hawaii and Guam have also recently updated rules and regulations for pets moving to these island paradises. We've posted the updates on our resource page.


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