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Customer Testimonials

Some Love from Our Clients!

Our clients send us updates and pics when their pet friends arrive at their new home. Opening emails like these frankly makes our day. Enjoy!

Santo Domingo, Dominican Republic to Hamden, Connecticut

International Pet Moves November 29, 2017

Tuky Hi Cory, Good morning! Tuky is doing great! :) he slept the whole night and he seems pretty comfortable even though he only has a few hours at his new home. I wanted to say thanks to the whole team! You guys are amazing! I must admit I was feeling very sad and anxious sending him alone and everything, since we love him tons! but Mrs. Albania since the first time we met was so sweet and comforting and even more yesterday, this gave me peace of mind and the upon his arrival the quick responsiveness of Cristina and then we saw how sweet she was with him as well was the cherry on top! Really it’s a perfect perfect team! Thank you guys sooo much! Maria

Lino Lakes, Minnesota to Denver, Colorado

Domestic Pet Moves November 27, 2017

Samantha & Virgil Hi Cathy, Thanks so much for checking in! The dogs are doing great, it definitely is an adjustment for them and the altitude really bothered them at first but they are adjusting. My husband felt so badly that he forgot to tip the driver when the dogs got here because he was so excited to see the dogs!  Thanks again for everything and you have been a pleasure to work with! Ann

Mexico City, Mexico to Frankfurt, Germany

International Pet Moves September 18, 2017

Canelo and Gatita Dear Cory, Thanks, for the photos! Very nice! My family is currently on the way to the airport in Brazil. My wife and the kids are extremely excited to see the pets, tomorrow. (One might think, they are more excited to see the pets, than myself). Tonight I am going to have a call with a BGRS manager. I am going to describe your way of cooperation as best practice. You are extremely close to the topics and processes and you provide proactively updates and feedback. I cannot recommend further improvement opportunities. Your customer focus and professionalism are very good and highly appreciated. I enjoy very much the way of cooperation. Thanks, a lot! Mit freundlichen Grüßen / Best regards, Matthias

Allschwill, Switzerland to San Francisco, California

International Pet Moves September 12, 2017

Disco Dear Jessica and Karin- I just want to send a special thank you for everything go as smooth as we could have imagined yesterday. Sebastian and Ray were both wonderful to deal with on the pick-up and drop-off. Sebastian remembered Disco from our original move and Ray was able to wait with Disco while we got our baggage at the airport. He said Disco even fell asleep on his lap, snoring loudly! The professionalism of your team was so appreciated, especially Jessica being available for texting on WhatsApp coordinating the pickup. Thank you to all of you! Lisa

Nashville, Tennessee to San Diego, California

Domestic Pet Moves August 29, 2017

Mouse Cathy, I just wanted to express my sincere appreciation for your assistance with Mouse's transportation! Being deployed, it's very stressful to organize movements from so far away. Thank you and the staff at United Airlines so very much for getting him safely to his destination! Respectfully, Christina

Boston, Massachusetts to Amsterdam, Netherlands

International Pet Moves August 21, 2017

Koda and Lilo Hi Jess, Lilo and Koda are home safe with my mom, who will probably spoil them. They were already checking their place out and had some water and food. Thanks for everything! You were a perfect help in this whole thing!!! Jolinda

Los Angeles, California to Bangkok, Thailand

International Pet Moves August 9, 2017

Mr. Biscuit Air Animal transported my PomChi from LA, Ca., USA to Bangkok, Thailand a year and 3 months ago. Great, experience & caring Company. They kept him safe & happy the whole 34 Hours. Got him out through The Thai Custom at the airport took 3 1/2 hrs. He got to me in BKK 6 hrs after my arrival my flight. Thanks, Uma

Minneapolis, Minnesota to Panama City, Panama

International Pet Health Documents August 1, 2017

Bella Hi, Ritzy! She was able to lay at our feet in business class with no issues and was an absolute Star in the Panamá airport. Many people came over to get a better look, ask us about her, pet her, and a bunch had to get pictures of and with her. Bella is such a great pup that she handled it really well. The paperwork was perfect and we had no issues getting her through the process in Chicago and in Panamá. Couldn't have been better. Thanks for making it so easy for us. God bless you and Air Animal! Ryan
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