Pet Moving Questions

Frequently Asked Questions

Learn More about Moving Your Pet

My pet has never flown before. What do I need to know?
Air carriers have a language all their own and it can be confusing. Let us help you translate what you need to know.

Where will my pet travel in the aircraft?
Your pet will travel in a pressurized, heated and ventilated cargo hold inside the airplane, located just below the passenger compartments. Tie-down straps secure your pet's flight kennel to the deck of the cargo compartment.

How much will it cost?
Our pricing structure is based on the services you require. After we receive your request for an estimate either by phone or online, a Pet Move Specialist will review the information and provide you a personalized and itemized estimate for your consideration. For your convenience, Air Animal accepts most major credit cards: VISA, MasterCard, Discover, and American Express.

In what sort of flight kennel should my pet be transported?
A pet from North America travels in a plastic container while those from the United Kingdom, Ireland and South Africa travel in wooden boxes constructed to the dimensions of the pet. Regulations require that your pet be able to stand erect, turn comfortably and lie down with ease in the shipping container.

Is Air Animal able to provide my pet with the appropriate flight kennel?
Of course we can! Through our home delivery pre-flight conditioning program you may receive the flight kennel at your home in the USA seven to 10 days before the flight so your pet can become accustomed to the kennel.

What can my pet travel with inside the flight kennel?
United States TSA rules and regulations limit the contents of the flight kennel to your pet and one familiar soft object (such as a T-shirt or towel) along with the required water dishes.

Should I do anything special to prepare my pet for flight as it relates to food and water?
Familiarize your pets with the flight kennel they will use a few days before the trip. Reduce the amount of food you give your pets before the actual flight to avoid any potential gastrointestinal distress and help keep the travel kennel free from waste. The primary concern during flight is adequate water intake to maintain proper hydration.

How are pets handled at transfer airports?
Many airports in the U.S. and around the world offer animal care lounges, animal hotels, and animal transit facilities. Pets that require a transfer during their global journey are cared for between flights by dedicated airline animal care professionals who understand the needs of traveling and relocating family pets. Air Animal specifically schedules stops for your pet's comfort along with adequate food and water breaks.

Should my pet receive sedatives, tranquilizers, antihistamines, anti-anxiety or other drugs before flight?
Absolutely NOT! Nothing should be administered that reduces their ability to respond to their environment. Veterinarians around the world recognize the inherent dangers of tranquilizers, sedatives and such because they may alter pets' physiological responses to flight.

Will my traveling and relocating pet be stressed during the flight, and are there any post-flight effects?
If you pre-flight condition your pet to the travel kennel and reduce food intake, stress is minimal and usually causes no post-flight effects. The captain of the aircraft flying your pet is given a manifest of what is aboard the aircraft during flight. The temperature of the animal cargo area is controlled by the captain and the flight crew, assuring safe transport of your family pet.

When will my pet be able to fly and when is flight not possible?
The airlines accept pets as either accompanied baggage or as unaccompanied air cargo transports. They will impose embargoes and suspensions based on ambient temperatures on the ground at origin airports, transfer stations or destination airports. The generally accepted temperature window for shipping pets is between 20° Fahrenheit and 85° Fahrenheit. These temperature restrictions, suspensions and embargoes protect your pet's health and welfare.

If required, how will my pet deal with quarantine?
Veterinarians agree that pets handle the various quarantine periods with surprisingly good outcomes - probably because they do not have a sense of time. Dedicated animal care professionals at the various quarantine stations around the world with whom Air Animal works take their jobs seriously and care for your pet in a proper, conscientious, responsible and professional manner.

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